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Support hours: Monday-Friday, 7am-3pm
Product & Materials
Everything you need to know about our craftsmanship.
Are your gemstones real?
Are your gemstones real?
Yes! We celebrate the beauty of nature. We strictly use genuine natural gemstones, including Turquoise, Lapis Lazuli, Hetian Jade, Southern Red Agate, and Amber.
Because they are natural, no two stones are exactly alike. You may notice unique inclusions, textures, or slight color variations—these are nature's fingerprints that make your piece truly one-of-a-kind.
What is Gold Vermeil?
What is Gold Vermeil?
Gold Vermeil (pronounced ver-may) is a high-quality type of gold plating. To be considered Vermeil, the base metal must be 925 Sterling Silver, and the gold layer must be at least 2.5 microns thick. This ensures a finish that is much more durable and long-lasting than standard gold plating, giving you the look and feel of solid gold at a fraction of the price.
Will your jewelry turn my skin green?
Will your jewelry turn my skin green?
No. Our 925 Sterling Silver and Gold Vermeil pieces are hypoallergenic and strictly nickel-free, making them safe for sensitive skin.
For our brass-based fashion jewelry, we use a high-quality anti-tarnish coating to minimize reactions. However, individual skin pH levels vary, so we recommend keeping them dry to maintain their best condition.
Are the gemstones real or synthetic?
Are the gemstones real or synthetic?
Most of our gemstones are natural, carefully sourced, and hand-selected for their unique color and texture. Because they are natural, slight variations in color or pattern may occur, making each piece unique.
If a piece contains lab-grown or synthetic stones (e.g., 5A Cubic Zirconia), it will be clearly stated in the product description. Each stone is chosen for its beauty, brilliance, and symbolic meaning.
Shipping & Returns
Delivery times, policies, and custom inquiries.
Where do you ship to?
Where do you ship to?
We offer worldwide shipping. Whether you are in the US, Europe, Australia, or Asia, we can deliver our handcrafted pieces to your doorstep.
How long will it take to receive my order?
How long will it take to receive my order?
Processing Time: Please allow 1-3 business days for us to prepare and pack your order.
Shipping Time:
- 🇺🇸 United States: 7–15 business days
- 🇬🇧 United Kingdom: 7–15 business days
- 🇪🇺 Europe: 8–18 business days
- 🇨🇦 Canada: 10–18 business days
- 🌏 Other regions: 10–25 business days
How can I track my order?
How can I track my order?
Once your order has been shipped, you will receive an email confirmation containing your tracking number and a link to track your package.
Will I have to pay customs or duties?
Will I have to pay customs or duties?
For most orders to the USA, there are no customs duties. For orders to Europe and other international destinations, customers are responsible for any customs or import taxes that may apply. We recommend checking your local customs regulations.
What is your return policy?
What is your return policy?
We want you to love your jewelry! If you are not completely satisfied, we accept returns within 14 days of delivery.
Items must be unworn, in their original condition, and in the original packaging.
Please note: For hygiene reasons, earrings are non-returnable unless they arrive damaged.
What if my item arrives damaged or incorrect?
What if my item arrives damaged or incorrect?
We carefully inspect every piece before shipping. However, if you receive a damaged or incorrect item, please contact us immediately at support@Veilgem.com with a photo of the issue, and we will arrange a replacement or refund for you right away.

